Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Uber Shop Now Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ubershopnow.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ubershopnow.com
Cool toy for cats, one love fun laser, and holding hand Sie odechciewa. When this play when they want. Super. And fast shipping & Delivery, less than 2 weeks. :)
Thank you very much for such fast delivery and good goods. Track tracked. I am very pleased and will necessarily buy in this store again. You're good. Thank you, thank you thank you
Beautiful article like pictures. The cat is very happy. I recommend obviously this article and this store.
Super Toy :) battery operated and network! Who got zadyszki :D
Until I tried everything came whole!
Thank you, interesting toy. Works on four finger batteries. There is a cord for charging. Dog reacts, cats while they sleep. Thank you!
Wonderful toy! My cats like everything!
Goods correspond to the description, well packed and very quickly delivered (18 days to Czech republic). Reliable store.
It’s amazing! You can either use 4 batteries or plug in the USB w/o the batteries. I put it on a table quite high but the laser still manages to point to the floor because there’s a lever where you can adjust the height of the laser. Overall a damn good product and my cats love it! (Shipping was fast too. Took about a week to reach to Singapore!)
The order well, now the company that brought it to me a disaster. Please change it because it ruins the shopping experience.
The cat is happy! We, of course, too) the toy works offline for 15 minutes, then falls asleep for 1.5 hours and then turns on again. Very organic. The cat is just tired during this time. And he's tracking, hiding and attacking.
The cat is happy. But it buzzes hard. Works on the wire.
Great toy for cat - But you need to watch out becouse my cat very fast had find the source of laser.
I love it and my cat too. EN as described, it works connected to a usb port or with 4 AA batteries, your elijes. Fast shipping. For putting a stick, the box came a little dented.
Powered by a network and 4 batteries. 3 modes, the beam runs in different directions.
Good packaging for what it is. Doesn't fit through the mailbox. Send out the same day and the delivery took 7 days.
Cats are just delighted Sorry batteries sit down quickly but you can use Micro USB charging
I just have a cat very lazy but the toy works well, no noise❤& Middot;