Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Uber Shop Now Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything, just for my hair Convenient
Works very well
excellent quality, recommended store. 22days delivery
ok
Came for 2 weeks, works
Good
Am in love! Very good, arrived in less than 1 month
thnk you
good quality and as per discription
Product as in description. Recommend store and product. Not tested yet
j'adore
Very beautiful
very good
Everything is fine, i bought my mother and my aunt both satisfied, they liked the goods
perf
Nice don't really straightening hair, the chandelier small relative but the product arrived fast.
Works well, seems to be good quality.
Se me perfecta, pero aun no la he probado!
Works well. Good store.
спасибо большое продавец умничка ,ответственный доставили за 19 дней до Саратовской области ,товар хороший всё отслеживалось вплодь до доома.Если бы можно было поставить 10 я бы поставила,,,работает хорошо но требует аккуратного отношения,перед работой с волосами расчешитесь..
Ordered at oct 18, received at dec 13, all match the description, good to use, straight hair easy, at first got little bit plastic smell, but gone in a few use
пришло быстро, спасибо
One of the best my purchase in aliexpress. Very fast delivery. Works perfectly. Worth every cent that I paid. ❤
пришло недели за три,работает хорошо, после пары использований отошла одна резиновая пимпочка (на фото видно),в комплекте небыло переходника для наших розеток, так что просите продавца вкладывать.
Demorou 2 meses, não testei ainda, mas aparentemente esta tudo certo!