We want orders from UberShopNow to arrive as described and in good condition. This policy explains how to request a return, replacement or refund. Nothing in this policy limits any mandatory consumer rights that apply where you live.
You may contact us within 60 days of delivery to request a return or other resolution. Before sending an item back, please contact us through our Contact Us page so we can provide the correct instructions for that order.
If an item arrives damaged, defective or materially different from what you ordered, contact us promptly with your order number and clear photos or other reasonable evidence of the issue. Depending on the circumstances and applicable law, the appropriate resolution may be a replacement, partial refund or full refund.
For eligible change-of-mind returns, items should normally be unused, in substantially the same condition in which they were received and, where reasonably possible, with their original packaging. Return-shipping costs may be the customer’s responsibility unless applicable law requires otherwise.
For eligible online purchases by consumers in the EU, the statutory withdrawal period is generally 14 days after delivery, without needing to give a reason. Statutory exclusions can apply to certain goods. EU consumers also have a minimum 2-year legal guarantee for goods that are faulty or do not look or work as advertised. Where that guarantee applies, the seller is responsible for the remedies required by law, including repair or replacement at no cost where appropriate. These statutory rights apply independently of any additional UberShopNow return policy.
Some items may be excluded from change-of-mind returns for hygiene, health, personalisation, perishability or other reasons allowed by law, particularly where sealed goods have been opened. Any applicable restriction should be communicated before purchase or as required by law.
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or modification after fulfillment has started or the order has shipped.
Approved refunds are sent to the original payment method. Bank, card and payment-provider processing times can vary, so the credit may not appear immediately after we issue it.
If tracking indicates a serious delivery problem or an order has not arrived within a reasonable period beyond its estimated delivery window, contact us so we can investigate with the fulfillment partner or carrier and determine the appropriate resolution.
Last updated: 26 August 2026.
